Ritwik Debgoswami
Consultant at Capgemini | ex-Member of Technical Staff at Techmojo Solutions Pvt Ltd. | Ex-HighRadius | Ex-IBS Software | Fintech | Banking | e-Games | Saas
- Role
- Consultant at Capgemini
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Ritwik Debgoswami
Motivated, results-driven management postgraduate(leadership) and a Computer Science B…
Experience
Consultant
May 2024 — Present · Hyderabad, IN
Optimized the incident management process by proactively prioritizing ticket flow and ensuring timelyresolution, leading to improved overall productivity-Conducted in depth root cause analysis, handling customer updates and provided end to end resolution to production issues-Developed methods for improving system performance by analyzing metrics and logs to determine thereasons behind system failures or performance problems and using a variety of debugging and diagnostic tools-Took the leadership role within the production support team, establishing process and proceduresimplementing best practice to enhance the overal productivity and customer satisfaction-In depth (Java+SpringBoot) code and log analysis, workarounds to immediate code fixes to reduce/stopservice/production disruptions-Developed and nurtured collaborative working relationships with key internal partners including business teams, various product teams, and all other dependent entities.
Education
Institute of Management Technology, Ghaziabad
PG Program in Management, Business Administration and Management, General
Liverpool John Moores University
Master of Business Administration - MBA, Organizational Leadership
Kalinga Institute of Industrial Technology, Bhubaneswar
Computer Science
2015 — 2019
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