Ritwik Das
IT Service Management | Network Operations Center | Data Center Operations | Event Management | Major Incident Management
- Role
- Consultant at Genpact
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Ritwik Das
Dynamic and results-driven IT professional with over 6 years of specialized experience in Major Incident and Incident Management within fast-paced, enterprise-level environments. Proven expertise in leading end-to-end critical incident response processes, ensuring SLA compliance and minimal downtime. Adept at leveraging ITIL v4 best practices to coordinate real-time incident resolution, facilitate war rooms, and conduct Post-Incident Reviews to support continuous service improvement (CSI). Skilled in using industry-standard tools such as ServiceNow, JIRA, PagerDuty, Slack, Confluence, and Everbridge to streamline communication, automate triaging, and enhance incident lifecycle management. Strong analytical thinker with a strategic approach to problem-solving, service restoration, and effective stakeholder communication at both technical and executive levels.
Experience
Consultant
Jul 2025 — Present · Kolkata, IN
Education
Kalinga Institute of Industrial Technology, Bhubaneswar
Bachelor of Technology, Electrical and Electronics Engineering
2015 — 2019
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