Ritvik Pandey
HR Direct–Ericsson|Driving Global Business Services Support&Employee Experience| Aspiring AI Professional|Ex-Google Process (via Vaco Binary Semantics)|NASSCOM AI Trainee| Diverse Experience in EdTech, Analytics & Pharma
- Role
- HR Direct - Global Business Services Support at Ericsson
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Ritvik Pandey
Motivated and growth-driven professional with a strong foundation in analytics, business…
Experience
HR Direct - Global Business Services Support
Aug 2025 — Present · Gurugram, IN
As an HR Direct at Ericsson, I provide accurate, effective, and professional HR support across both local and global HR processes and tools. My role involves being the first line of HR support, where I handle and resolve employee cases, manage escalations, and ensure seamless service delivery to colleagues and stakeholders worldwide.I work closely with Global People Services teams and local People Business Partners to drive continuous improvements, share knowledge, and deliver impactful HR initiatives. With a focus on collaboration, problem-solving, and employee experience, I proactively collect and analyze HR insights, track incidents to prevent recurring challenges, and contribute to refining HR tools and processes.Key responsibilities include:Handling HR cases with professionalism and efficiency as a first-line support.Collaborating globally to ensure smooth HR operations and compliance.Providing training and guidance to internal teams on HR processes and labor law.Analyzing incidents and feedback to drive process improvements.Supporting ongoing HR projects and initiatives aimed at enhancing employee experience.I bring strong interpersonal, communication, and analytical skills, with the ability to thrive in a fast-paced, performance-driven, and evolving environment. Skilled in Microsoft Office (PowerPoint & Excel), I combine structure and adaptability with a service-oriented mindset to deliver results.My academic foundation in Business and Human Resources has strengthened my understanding of HR functions, compliance, and people management, enabling me to make a positive impact in every interaction.
Education
Veer Bahadur Singh Purvanchal University, Jaunpur
Master of Business Administration - MBA, financial studies
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