Ritvik Pakhale

About Ritvik Pakhale

ServiceNow Developer with 2+ years of Work Experience in ITSM Development and Administration. Working on ServiceNow, ServiceNow Admin,ServiceNow Development, ITSM, Integration. Experience in working with different ServiceNow modules such as Incident management, Change management, Problem Management (ITSM), SLAs, ACLs, Catalog. Client Scripts, Catalog UI Policies as per the need. Created solutions for help the ITIL forms like Incident, Problem Change, Service Catalog, Knowledge. Worked on the AGILE Framework in satisfaction of customer requirement. Designed Service Catalog and Request Workflow Design and Configuration. End-End ServiceNow to JIRA integration using legacy Rest Messages. E-Bonding- Have created similar request on target ServiceNow instance from the source snow instance. Created REST API Request in SNOW that quickly construct and execute requests and view responses from ServiceNow REST APIs within your browser. Created Rest Message to consume 3rd party URL and create user account from ServiceNow to 3rd party account. Ability to understand business scenarios and develop the functionalities. Extensive working under Agile methodologies environment (Scrum). Excellent team member with a strong ability to lead and balance project workload. Excellent knowledge of ServiceNow Best Practices and latest ServiceNow features. Resolving issue with the ongoing Production improvement cycle. Good Understanding in Coding, Testing, Implementation.

Experience

1. Senior Consultant - Servicenow

   Infocenter

   Feb 2025 — Present · Pune, IN

Education

• K.M AGRAWAL COLLEGE

  HSC

  2017 — 2018

• Ramrao Adik Institute of Technology

  B.E

  2018 — 2022

• Sri Vani Vidyashala High School

  SSC

  2015 — 2016