Ritusmita Basu

About Ritusmita Basu

Assistant Professor | Research in healthcare management lAcademic writing and publication IFormer Patient Service Coordinator | Healthcare Operations | Hospital Management | Patient ExperienceHealthcare professional with 6 years of hands-on experience in patient service coordination at Aditya Birla Sankara Nethralaya, where I specialized in patient handling, grievance management, floor operations, and team leadership.Currently, I’m working as an Assistant Professor in Hospital Management, where I aim to bridge the gap between academic knowledge and real-world hospital operations.My passion lies in enhancing patient experience, optimizing hospital administration, and mentoring future healthcare managers with real-time insights from the field.I’m always open to learning, growing, and collaborating on initiatives that make healthcare more efficient, compassionate, and impactful.

Experience

1. Assistant Professor

   iLEAD Kolkata

   Mar 2025 — Present · Kolkata, IN

Education

• Mansarover Global University

  Doctor of philosophy on management, Health/Health Care Administration/Management

• Maulana Abul Kalam Azad University of Technology, West Bengal formerly WBUT

  Bachelor's degree, Hospital Management

• NIMS University

  Master's degree, Operation management

• George College of Management and Science 164

  Bachelor of Business Administration - BHA, Hospital management