Ritushree Agarwal
B2B | Key account manager
- Role
- Assistant Key Account Manager at Tata 1mg
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Ritushree Agarwal
Experienced customer success professional with 4 years in client retention, account…
Experience
Assistant Key Account Manager
Sep 2023 — Present · Gurugram, IN
Managed 16+ client accounts with a cumulative book value of INR 96 Cr, serving 2.5 mn+ customers.Achieved an average client satisfaction rating of 4.4/5 by conducting strategic Quarterly Business Reviews (QBRs).Exceeded annual sales targets by through strategic upselling and cross-selling.Retained and renewed client contracts consistently while maintaining a churn rate of less than 1%.Increased app activation rates from 20% to 65% and service utilization rates from 23% to 55%.Designed and executed tailored marketing and communication strategies to align with client needs.
Education
GS Lohia Girls College
Bachelor of Commerce - BCom (Honours), Accounting and Finance, 76%
2015 — 2018
ITM Group of Institutions
PGDM, Marketing ,86%
2019 — 2021
Montfort High School,Chabua
Intermediate, 70%
2013
Tinsukia English Academy
High School , Commerce, 77%
2013 — 2015
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