Ritu Raj Kumar
Network Engineer
- Role
- Network Engineer at Genpact
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Ritu Raj Kumar
Network Engineer with 3+ years of hands-on experience in network support, troubleshooting, and infrastructure management. I’m seeking a role that expands my expertise in network engineering while contributing to reliable, secure, and high-performing network operations. Motivated to deepen my technical skills and deliver impactful, scalable solutions.
Experience
Network Engineer
Jan 2024 — Present · Hyderabad, IN
Proactively monitor network alarms, carrier networks, and API-based alerts to ensure optimal network performance and rapid issue resolution.• Troubleshoot and diagnose routing issues using fundamental BGP and OSPF techniques.• Analyze, document, and prioritize alerts within monitoring tools based on severity and impact.• Create and maintain clear alert documentation, including thresholds, purpose, and operational guidelines.• Collaborate with L2 teams to investigate, resolve, and close incidents, providing complete context and supporting data during escalation.• Communicate with clients daily via email to address technical inquiries and deliver timely resolution.• Manage and update technical documentation and configurations in GitHub to ensure accuracy and version control.• Track and follow up on tickets, incidents, and change requests, ensuring all activities are completed within SLA requirements.
Education
Punjab State Board of Technical Education and Industrial Training (PSBTE & IT), Chandigarh
Diploma of Education, Computer Engineering
Punjab Technical University
Bachelor of Technology - BTech, Computer Science
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