Ritu Kumari

About Ritu Kumari

I am a Senior Cloud and Infrastructure Engineer with over 5 years of experience specializing in building, automating, and maintaining robust Microsoft Azure environments. My core expertise lies in managing high-velocity IT operations, which includes successfully orchestrating 50+ monthly change and release requests while maintaining a 99.9%+ uptime record. I have extensive, hands-on experience in enterprise-wide server management, having planned and executed mass rollouts for security patches and upgrades across estates of 300+ Windows servers.I thrive on solving complex problems through a data-driven approach. My troubleshooting process involves deep-dive analysis of Windows Event Logs and performance data to quickly diagnose root causes and implement permanent fixes.What I bring to your team:Cloud & IaC: Advanced proficiency in Microsoft Azure (AZ-104 Certified), PowerShell, and ARM Templates for automating infrastructure.Release Management: End-to-end ownership of the release lifecycle, from planning and CI/CD pipeline management to deployment and validation.Operational Excellence: ITIL V4-certified approach to incident, problem, and change management, ensuring stability and continuous improvement.I am actively seeking opportunities to leverage my skills in automation and cloud infrastructure to solve challenging business problems. Feel free to connect or message me to discuss potential collaborations.\"

Experience

1. Team Lead

   Capgemini

   May 2022 — Present

   Cloud Infrastructure | Incident/Change SME | DevOps Automation Incident & Escalation LeadershipLed resolution of 50+ high priority incidents annually, reducing MTTR by 35% through structured escalation protocolsMaintained 99.95% SLA compliance by coordinating cross-functional war rooms Cloud & DevOps ExcellenceAutomated deployment pipelines (Jenkins/Kubernetes) for 20+ Azure instances, cutting release failures by 40%Enhanced cloud security compliance by 70% via automated patch management and IAM policy enforcement ITSM & ITIL GovernanceImplemented ServiceNow-based change management, reducing unauthorized changes by 60% Production & Release LeadershipDirected zero-downtime deployments for 100+ releases Improved system performance by 25% via SQL query optimization and network monitoring Stakeholder ImpactStrengthened client trust by resolving 100% of critical escalations within SLALeading 8 engineers in cloud troubleshooting and ITIL processes.

Education

• CV Raman College of Engineering (CVRCE), Bhubaneswar

  Bachelor of Technology - BTech, Electronics and instrumentation