Ritu Dey

About Ritu Dey

As an Operational Readiness Manager at Prometric, my core mission is to ensure a seamless and exceptional candidate experience across our testing centers. My role involves actively engaging with Testing Center Administrators (TCAs) to foster their participation in comprehensive training programs, thereby enhancing their customer service skills and overall performance.With a deep commitment to operational excellence, my work revolves around : Promote Training and DevelopmentEnhance Customer ServiceMonitor and Improve PerformanceFoster Collaboration and CommunicationMy background in operational management, combined with a passion for customer service excellence, enables me to lead initiatives that positively impact both our candidates and our team. At Prometric, I am dedicated to upholding the highest standards of service and operational performance, ensuring our testing centers are the benchmark of quality in the industry.

Experience

1. Operational Readiness Manager

   Prometric

   May 2024 — Present · Gurugram, IN

   Ensuring test center readiness and seamless delivery of high-stakes exams across regions. • Monitoring site performance, audit compliance, and candidate satisfaction metrics. • Supporting Test Center Administrators with real-time assistance, training, and guidance. • Coordinating with client teams to implement test-specific protocols and expectations. • Driving action plans based on candidate feedback, escalations, and operational gaps. • Communicating consistently with partner sites to align on service and readiness goals. • Managing readiness for new test launches, peak testing windows, and special events. • Collaborating with internal teams to resolve issues and enhance test delivery quality. • Tracking key operational metrics to identify trends and opportunities for improvement. • Promoting a candidate-first approach while upholding Prometric and client standards.