Ritu Agarwal

About Ritu Agarwal

Senior Program & Operations Leader with 14+ years of experience leading large-scale global operations, quality, and complex, ambiguous transformation programs across technology and supply-chain–driven organizations. Currently managing multi-region programs across North America and Europe, with leadership responsibility catering to associates through layered management teams.My expertise lies in program governance, people leadership, operational excellence, and applied automation, translating ill-defined problems into scalable, data-driven operating models. I have delivered sustained improvements including 40% reduction in defects, customer satisfaction improvement by 3x, productivity gains of 30%- 40%, and $50M+ annual cost optimization and recovery.I have led cross-functional initiatives spanning engineering, applied science, operations, analytics, and finance, influencing senior leadership to drive decisions in high-complexity environments. I am particularly strong in setting up mechanisms, metrics, ownership models and frameworks for building scalable solutions that enable consistent delivery while supporting innovation at scale.I am most effective in environments that value high ownership, thoughtful leadership, and sustainable execution. Particularly interested in senior leadership roles focused on building and scaling global platforms, capabilities, and operating models within large multinational organizations.

Experience

1. Sr Manager, Program Manager, Ww Quality and Programs (Roc)

   Amazon

   Feb 2024 — Present

Education

• Indian Institute of Management, Calcutta

  Master of Business Administration (MBA) - PGPEX VLM, Business Administration, Management and Operations

  2016 — 2017

• Vellore Institute of Technology

  Bachelor of Technology (B.Tech.), Mechanical Engineering

  2006 — 2010

Skills

• Management
• Engineering
• Procurement
• Product Development
• Analysis
• Lean Manufacturing
• Vendor Relationship Management
• Manufacturing
• Supply Chain Management
• Logistics
• Erp
• Inventory Management
• Raw Materials
• Project Planning
• C++
• Inbound Logistics
• Team Management
• Project Management
• Solidworks
• International Logistics
• Materials Management
• Vendor Management
• Production Planning
• Warehouse Management
• Analytical Skills