Ritu Kumar

About Ritu Kumar

Accomplished and results-oriented professional with over 24 years of experience in Project Management, Transitions, Delivery Operations & Quality. Demonstrated success in leading end-to-end project lifecycles, driving delivery excellence, and ensuring compliance and profitability across multi-location operations. Proven ability to manage cross-functional teams, optimize processes, and deliver seamless client experiences aligned with organizational objectives.

Experience

1. Service Delivery Management

   NIIT Limited

   Apr 2016 — Present · Delhi NCR, IN

   Managing end-to-end delivery across multiple projects, encompassing scope definition, planning, resource allocation, and execution.• Managing 200+ training partners and cross-functional teams comprising Project Coordinators, Trainers, SMEs, MIS professionals, and on-demand resources.• Ensuring timely and quality-driven project delivery within defined budgets and SLAs.• Partnering with business and client stakeholders to ensure transparent communication, reporting, and risk management.• Overseeing project financials, margins, and profitability, driving continuous improvement through data-based analysis.• Managing vendor relationships, including empanelment, performance, and compliance governance.• Collaborating with IT and Compliance teams to ensure BCP readiness, process adherence, and audit compliance.

Education

• Institute of Management Technology, Ghaziabad

  Advanced Diploma in Business Management, Business Administration and Management, General

  2001 — 2002

• DAV Public School

  Senior Secondary

  1993 — 1996

• Delhi University

  Graduation, Economics, Geography

  1997 — 2000

Skills

• Vendor Management
• Performance Management
• Crm
• Itil
• Analysis
• Leadership
• Team Management
• Sla
• Outsourcing
• Management
• Bpo
• Service Delivery
• Mis
• Employee Engagement