Ritu Kapoor

Technical Analyst @Chorus NZ Limited

Auckland, NZ

Incident management for Internet Service Providers over various products.Escalation to vendors (Nokia / Service Companies) depending on fault /product types.Monitoring Network alarms, Proactive problem identification, create problem records, working on RCA (Root cause) Action Items, RCA Documentation and RCA updatesCustomer interactions & query resolution.Troubleshooting and determining root cause of the fault. Supporting service providers, service companies and field technicians over multipleplatforms to resolve complex network faults.Liaising with other departments to resolve faults.

ICFAI University

Master of Business Administration - MBA, Human Resources Management and Marketing Management

DBS College

Bsc, Physics, Chemistry, Maths