Ritu Kamboj
Credit Card Specialist @TD
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WORK HISTORY
Credit Card Specialist @TD
London, ON, CA
Resolve customer issues by providing accurate information in line with TD policies, procedures, and credit card products.Assist customers with credit card inquiries, including applications, fees, account maintenance, and promotional offers.Identify customer financial needs and recommend appropriate credit or banking solutions.Detect and escalate potential fraud and transactional risks in accordance with bank guidelines.Maintain confidentiality of customer and bank records, ensuring compliance with privacy regulations.Build customer trust through active listening, clear communication, and effective problem resolution.
EDUCATION
Symbiosis Institute of Management Studies
Post Graduate Diploma in Retail Management
University of Delhi
Bachelor of Arts - BA, Liberal Arts
SKILLS
ABOUT RITU KAMBOJ
With a background in client service, operations, and administration, I’ve worked across diverse, fast-paced environments supporting internal teams, customers, and vendors. I focus on building efficient processes, improving communication, and ensuring day-to-day operations run smoothly. Over the years, I’ve supported multi-location teams, trained teams, and implemented tools and workflows that reduced delays, improved accuracy, and enabled better decision-making.At Saskatchewan Indian Gaming Authority, I supported 500+ stakeholders across seven locations—streamlining ERP workflows, training employees to reduce errors, and improving coordination, which led to a 98% reduction in service response time and 100% accuracy in financial reconciliations. As a Customer Sales Associate at QE Home, I managed daily operations, guided customers through product selection using digital tools, and supported promotions—boosting satisfaction and driving foot traffic. At KG, I coordinated the onboarding of over 200 customers and vendors and helped launch multiple product lines that supported business growth. These roles strengthened my ability to collaborate across departments, adapt quickly, and deliver impactful results.I bring strong communication, problem-solving, and organizational skills, along with proficiency in ERP systems, CRM platforms, Microsoft Office Suite, and data tools. I hold a Postgraduate Diploma in Retail Management and a Bachelor of Liberal Arts, and I’m certified in Business Administration, Financial Accounting, Customer Service, and First Aid. I value efficient, people-focused operations and environments that promote continuous improvement.What sets me apart is my ability to blend technical know-how with hands-on coordination and a people-first mindset. I’m passionate about using technology to streamline workflows, enhance service delivery, and support teams in achieving shared goals. I’m eager to contribute to a forward-thinking organization where I can continue learning, supporting others, and making a meaningful impact.
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