Ritu Girotra

About Ritu Girotra

Experienced BFSI professional with over 25 years of expertise in consumer and commercial finance, spanning across sales & distribution, new business models, branch operations, strategy execution, regulatory compliance, and operational risk management. Skilled in managing all stages of the business lifecycle, including startup, growth, maturity, and consolidation. Proven track record of leading large, diverse teams (250+ direct FTEs & outsourced staff) and driving business performance even in challenging economic and credit environments.Key strengths include building and scaling new business models, delivering P&L results, business model turnarounds, and managing complex relationships with stakeholders such as customers, investors, regulators, and leadership teams. Expertise in retail and commercial lending, investments (insurance and ULIPs), and operational risk & control. Led complex, high-stakes projects at both in-country and regional levels, including a seamless $2BN consolidation of a consumer finance business. Continuously seeking to enhance skills and meet new business goals through ongoing learning and development.Specialties:Retail & Commercial Lending (Secured/Unsecured, Mortgages, Auto Loans, Consumer Durables)New Business Models & Revenue LinesLarge-Scale Team Leadership & ManagementP & L Delivery & Operational ExcellenceRegulatory Compliance & Risk ManagementStrategic Relationship Building with Key Stakeholders

Experience

1. Head - Operational Health and Control

   Axis Bank

   Mar 2023 — Present · Gurugram, IN

   Joined Axis Bank in March 2023, leading Operational Health & Control for Retail Assets, Bharat Bank,and PHA( COPC based process reviews). Took on interim leadership of the broader unit in June 2024,ensuring continuity and driving key initiatives, before being formally appointed Head of function inAugust 2024, reporting directly to the ED. This role, at the 1.5 line of defense, guides, coaches,counsels, and mentors vertical control leads on effective risk management. Overseeing operationalhealth, controls, and governance across all business units. Key responsibilities include:• Ensuring uniform implementation of regulatory guidelines & process enhancements.• Leading control testing frameworks & automation to enhance risk mitigation.• Strengthening data quality management to address systemic gaps.• Driving root cause analysis and resolving repeat customer complaints.• Running COPC-based health checks, identifying gaps & implementing best practices.• Convening and governing the Customer Service Committee of the Board (CSCB).• Leading first-line risk management, ensuring risk prevention, detection, mitigation & recovery.• Partnering with second and third lines of defense for integrated risk management.

Education

• Delhi Public School - R. K. Puram

  10+2, Commerce

  1978 — 1991

• ICFAI University

  Master of Business Administration (MBA), Business Administration and Management, General

  2014 — 2016

• Delhi University

  B.COM, Commerce

  1991 — 1994

Skills

• New Business Development
• Banking
• Risk Management
• Team Management
• Strategy
• Cross Selling
• Financial Services
• Negotiation
• Sales
• Business Strategy
• Mortgage Lending
• Account Management
• Marketing
• Vendor Management
• Management
• Business Relationship Management
• Credit
• Leadership
• Sales Management
• Business Development
• Key Account Management
• Insurance
• Finance
• Customer Relationship Management (Crm)
• Relationship Management
• Portfolio Management
• Loans
• Direct Sales
• Retail Banking