Ritu Bali

Customer Enablement -lead @Credgenics

Noida, IN

Customer Onboarding & TrainingDefine and deliver onboarding programs tailored to different customer segments.Create scalable training assets (videos, guides, webinars, etc.) for self-service and instructor-led formats.Ensure customers are successfully onboarded within defined timeframes.2.Enablement Content & Resource DevelopmentDevelop product enablement materials, playbooks, and documentation that support customer self-sufficiency.Collaborate with Product and Marketing teams to ensure content is accurate and up to date.Monitor and optimize a customer knowledge base or learning platform.3.Customer Engagement & AdoptionDrive feature adoption through enablement campaigns and targeted education.Monitor customer health indicators related to product usage and take proactive steps to improve them.Create initiatives that promote best practices and increase time-to-value.4. Cross-Functional CollaborationPartner with Sales, Customer Success, Product, and Marketing to align on customer needs and messaging.Provide feedback to the Product team based on customer interactions and enablement gaps.5. Program Management & StrategyOwn the strategy and execution of customer enablement programs across the lifecycle (onboarding, adoption, retention).Define metrics for enablement success (e.g, time to first value, usage rates, training completion rates).Continuously evaluate and improve enablement programs based on analytics and feedback.6.6. Metrics & ReportingTrack key performance indicators (KPIs) such as:Training engagement and completion ratesTime to value (TTV)Product adoption metricsCustomer satisfaction (CSAT) or Net Promoter Score (NPS) related to enablementRegularly report outcomes to stakeholders.7. Team Leadership Lead and mentor a team of customer enablement specialists or trainers.Manage resources, assign priorities, and drive team alignment with business goals.

Delhi University

Bachelor of Commerce (B.Com.)