Ritu
ServiceNow | SD - I at Rackspace Technology | CSA
- Role
- Software Developer - i at Rackspace Technology
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Ritu
ServiceNow Developer with 3+ years of experience delivering ITSM solutions, workflow automation, and enterprise platform enhancements. Currently working at Rackspace Technology, where I design and optimize ServiceNow processes aligned with ITIL best practices.I have hands-on experience across ServiceNow ITSM modules including Incident Management, Problem Management, and Service Catalog. My work focuses on improving operational efficiency through platform customization, automation, and data-driven insights.Key highlights of my experience include leading a JIRA to ServiceNow migration for multiple business teams, redesigning the Problem Management process to align with OOB capabilities, and building executive dashboards to support leadership decision-making. I regularly work with scripting and platform features such as Business Rules, Client Scripts, Glide APIs, SLA configuration, and ACLs to deliver scalable solutions.I enjoy collaborating with stakeholders to translate business requirements into practical ServiceNow implementations and continuously look for ways to improve processes and user experience on the platform.Certifications: ServiceNow Certified System Administrator (CSA), Configure the CMDB Micro-Certification.Open to connecting with professionals in the ServiceNow ecosystem and exploring opportunities to contribute to impactful digital transformation initiatives.
Experience
Software Developer - i
Jan 2023 — Present · Gurugram, IN
Education
IIITB
PGD, Software development
upGrad.com
PGD, software development
SACRED HEART CONVENT SCHOOOL, OBRA, SONBHADRA
HIGH SCHOOL
1998 — 2010
Kendriya Vidyalaya, Chopan
INTERMEDIATE, SCIENCE
2010 — 2012
Institute of Technology,ggu
Bachelor of Technology - BTech, Information Technology
2013 — 2017
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.