Rittu Jewett Stopherd

About Rittu Jewett Stopherd

Shaping the vision and strategy of digital transformation for large corporations, I leverage the power of technology to catalyze change and transform the organization. As a leader, I cultivate a culture of accountability to inspire teams to stretch capabilities and move the organization toward the strategic vision. Customer-obsessed, results-driven, and outcomes-focused, my goal is to amplify the user experience to power business performance. Specialized skills:• Strategic Business Planning • Digital Transformation • Cost Reduction & Avoidance• Product Development/Strategy • Integrated ERP Solutions • Cultural Transformation • Organizational Development • Leadership Mentorship • Coaching • Agile Software Development• Cross-Functional Partnerships • Budget Management • Vendor Negotiation & Management

Experience

1. Vice President, Global Partnerships & Alliances Technology

   Starbucks

   Jun 2023 — Present · Seattle, WA, US

   Cultivate highly trusted relationships with key business stakeholders across four very diverse and complex business units to drive an innovative technology strategy to grow and expand their businesses via CRM capabilities, Compliance, as well as Customer Retail Technology focused on a consistent digital customer experience.Key Contributions:• Head of Technology for Starbucks Latin America and Caribbean (LAC) region, representing $1.7B in annual sales. Thesemarkets represent an entirely licensed/franchised business with about 10 regional licensees and 25 markets,representing over 1600 stores.• Lead customer retail technology deployments for larger licensees including POS, Inventory Management,Delivery, Web, Mobile App and Reporting & Analytics for Latin America and the Caribbean (LAC) region as wellas North America licensed stores (Airports, Hotels, Grocery, Resorts, etc.), representing 7200 stores and over$5B in annual sales within the US and Canada.• Lead B2B Card & Gifting capabilities for Customer, Website, Operations and Fulfillment. This represents over$60M in annual Revenue for the StarbucksCardB2B.com website which is managed via Salesforce.• Lead core technology platform (Salesforce on cloud) to support growth and expansion of North Americalicensed stores as well as the CPG partnerships such as Nestle and Pepsi, representing a $10B business withinStarbucks.

Education

• Western Washington University

  Bachelor of Arts, Business Administration

Skills

• Technical Requirements
• Business Process Improvement
• Leadership
• Enterprise Software
• Software Development Life Cycle (Sdlc)
• Business Process
• Customer Relationship Management (Crm)
• Access
• Integration
• Strategy
• Liaison
• Analysis
• Process Improvement
• Requirements Analysis
• Business Analysis
• Software Documentation
• Sdlc
• Management
• Program Management
• Erp
• Project Management
• IT Strategy
• Crm
• Business Intelligence