Ritmann Junior Simo
System Support Technician @Food Basics
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WORK HISTORY
System Support Technician @Food Basics
Ottawa, ON, CA
Provided technical support for inventory systems and printer hardware, troubleshooting issues with Fishbowl software and connected printers to ensure smooth stock tracking and label printing.• Resolved printer-related problems, including jams and connectivity issues, using critical thinking to reduce downtime by 15% and maintain accurate inventory records.• Assisted staff and customers in English and French, offering clear, bilingual guidance on system and printer use while adhering to store policies.• Collaborated with management to streamline processes, leveraging technical skills to improve efficiency and cut product spoilage by 20%, saving over CAD monthly.
ABOUT RITMANN JUNIOR SIMO
I’m a bilingual (English and French) professional with over 4 years of experience in customer service and technical support at Kal Tire, Food Basics and AXA Insurance Cameroon. I love tackling printer and PC issues, delivering clear, friendly solutions in fast-paced environments. Skilled in Java, Rust, Python, PHP, JavaScript, COBOL, and Oracle/Microsoft SQL Server databases, I’m passionate about coding efficient tools and collaborating with diverse teams to solve real-world problems and make a lasting impact.
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