Ritik Rana

About Ritik Rana

Currently, I have around two years of experience in the hospitality industry, and I am…

Experience

1. Team Member - F & B

   Hyatt

   May 2025 — Present

   Outlet - Asian Thai Speciality (Thai Soul)Current Role & Responsibilities - Provide exceptional service in a high-volume, 130-cover Asian Thai specialty restaurant, ensuring a seamless and memorable dining experience for all guests- Possess thorough knowledge of the menu, including ingredients, preparation styles, spice levels, and allergen details, to confidently guide guests in their selections- Coordinate efficiently with kitchen and service teams to ensure prompt and accurate food delivery while maintaining service quality during peak hours- Uphold the highest standards of hygiene, cleanliness, and table presentation to meet brand and health guidelines- Assist in daily restaurant operations including table settings, reservation handling, guest seating, and special request management- Handle order taking and billing with precision using POS systems, ensuring minimal errors and smooth payment processes- Mentor and provide basic training to new trainees, sharing knowledge of service standards, etiquette, and operational procedures- Use prior experience in coffee shop and all-day dining environments to adapt quickly, support different service formats, and maintain flexibility in dynamic shifts- Actively address, resolve and escalate guest concerns or complaints with professionalism, aiming to ensure full guest satisfaction and retention.