Ritik Rathore
Dynamic and results-driven operations professional with extensive experience in customer service, sales support, and team management across multiple industries.
- Role
- City Manager at Echargebays
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Ritik Rathore
Dynamic and results-driven operations professional with extensive experience in customer service, sales support, and team management across multiple industries. Skilled in optimizing operations, coordinating with cross-functional teams, and ensuring customer satisfaction. My background includes:Operations Expertise: As an Operations Associate at Travclan Private Limited, I managed bookings, handled cancellations, refunds, and coordinated with suppliers to ensure seamless service delivery. My focus on customer delight and proactive problem-solving has consistently led to positive feedback.Leadership and Technical Proficiency: At Ola Electric Technologies, I led teams of 30-40 technicians across experience centers, overseeing diagnostics, repairs, and field training. My hands-on approach to issue resolution and process improvements enhanced service quality and efficiency.Sales Support and CRM Skills: In my role at Cvent India Pvt Ltd, I supported sales teams by managing the end-to-end quotation process, creating productivity and accuracy dashboards, and conducting manual testing on Salesforce to ensure functionality and accuracy.I am certified in advanced Salesforce CPQ, UAT, and skilled in troubleshooting and diagnostics. With a foundation in Electronics and Communication Engineering, I bring both technical knowledge and operational insight to every role.Looking forward to connecting with professionals in operations, sales, and customer support to share insights and explore new opportunities. Internships in Delhi Transco limited, where I can go through with electronics and electrical components and also familiar with transmission of electricity and data as well. Some extra knowledge got from Hackveda regarding python programming and having a certificate from British council. Projects created 1- Gas leakage sensor 2- Smart street light using ardiuno 3- Smart parking using ardiuno4 - Water level indicator 5- Transistor checking device 6- Touch sensor
Experience
City Manager
Jul 2025 — Present · Delhi, IN
Led end-to-end EV charger infrastructure projects, including site surveys, installation, and commissioning of home charging solutions.Managed and maintained strong relationships with automotive dealerships and premium brands such as MGI, BMW, and Tesla.Acted as the primary point of contact for charger-related queries, ensuring high levels of customer satisfaction and smooth operations.Supervised and coordinated a cross-functional team of 10–15 members to deliver projects on time and within scope.Handled all technical aspects of installation sites, ensuring compliance with safety standards and optimal system performance.
Education
Board of technical education delhi
Diploma in Electronics and communication, Electronics and Communications Engineering
Kendriya Vidyalaya
SECONDARY
Bhagwan Parshuram Institute Of Technology
Bachelor of Technology - BTech, electronics and communication
2018 — 2022
Guru Gobind Singh Indraprastha University
Bachelor of Technology - BTech, electronics and communication
2018 — 2022
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