Ritika Dang
Guest Service Representative @Victoria Inn Hotel & Convention Centre Thunder Bay
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WORK HISTORY
Guest Service Representative @Victoria Inn Hotel & Convention Centre Thunder Bay
Thunder Bay, ON, CA
Currently supervising a team of 5 customer service representatives for day-to-day operations•Effectively managing 100+ guests and a high call volume (>70 calls) byimplementing time management skills.•Conducted training and orientation of 8 new customer service representatives•Optimized team performance to achieve a 15% increase in customer satisfaction•Gained cross-functional experience through coordination with housekeeping, security, restaurant, and sales department.
EDUCATION
Confederation College
Postgraduate Degree, International Business Management
Dyal Singh College
Bachelor of Commerce (B.Com.) Honors, Business/Commerce, General
BIMTECH
Master of Business Administration (M.B.A.), Retail Management
Confederation College
Postgraduate Degree, Human Resources Management
St. Thomas School
Higher secondary , Business/Commerce, General
SKILLS
ABOUT RITIKA DANG
A seasoned professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision-makers, customers, and team members to further company goals and dedicated to creating inclusive and diverse environments where everyone feels valued and respected. Ready to leverage training and experience to take on new professional challenges.
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