Ritika Patel
Senior Manager - Customer Success @RippleHire
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WORK HISTORY
Senior Manager - Customer Success @RippleHire
Mumbai, IN
RippleHire is a SAAS based distributed workforce hiring solution. We exist to make recruiting human, effortless and delightful. We help progressive leaders in enterprises impact the organisational growth by enabling hiring best practices. We build a proprietary sourcing channel that enables quality talent that is excited to join and stay.I am a customer success specialist with a passion for learning and technology. In this role as a Senior Customer Success Manager I work on leading and managing the customer success team, developing and implementing strategies to enhance customer satisfaction and retention of customers and internal process improvement.1. Develop and implement customer success strategies aligned with overall business objectives.2. Analyze customer data and feedback to identify areas for improvement and implement proactive solutions.3. Lead and manage the customer success team, providing guidance, coaching, and support.4. Champion customers internally, acting as an escalation point and sponsor in order to mitigate risk, improve customer experience, drive to value outcomes, and improve customer engagement5. Work closely with the product team to communicate customer needs and contribute to product development.6. Leverage Customer Adoption & Health analytics to identify potential risks or opportunities for expansion, with a focus on translating this data into actionable advice.
EDUCATION
ITM Group of Institutions
Master of Business Administration - MBA, Human Resources
Devi Ahilya Vishwavidyalaya
Bachelor of Science - BS, Biotechnology
ABOUT RITIKA PATEL
Human Resource Professional with over 14 years of experience in diverse industries like Automotive, Manufacturing, EPC and IT sector. I specialise in Organization Development, Talent Management, L&D, Technolgoy and consulting. I am looked upon as a solution provider when it comes to aligning people strategies with the Business requirement. Partnered with various leaders to deploy Human Resource strategies and initiatives to enhance organizational effectiveness and engagement. I am committed towards taking initiative, bringing creativity in problem solving, and a commitment to building consensus and excellence throughout my experience. As a direct results of my efforts our team has won the Golden Peacock Award for HR Excellence for 2019.
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