Ritika Palia
Client Services Manager @RBC
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WORK HISTORY
Client Services Manager @RBC
Toronto, ON, CA
Lead client servicing and operational delivery for institutional and fund manager clients, ensuring a seamless end-to-end client experience. Act as the primary operational contact, managing escalations, coordinating account onboarding, and driving timely resolution of service requests. Collaborate with relationship managers and cross-functional teams to deliver efficient service solutions while promoting adoption of RBC digital platforms. Focused on strengthening client relationships, improving operational processes, and ensuring compliance with regulatory and risk standards.
EDUCATION
Subharti University
Master of Arts - MA
Delhi University
Bachelor of Science (B.Sc.)
Lady Irwin College ,Delhi University
Bachelor of Science
Swami Vivekanand Subharti University
Master's Degree
Swami Vivekananda Subharti University, Meerut
Master's degree
SKILLS
ABOUT RITIKA PALIA
Client management and customer experience professional with a strong focus on delivering seamless service and building lasting client relationships.Experienced in managing client needs, coordinating with cross-functional teams, and identifying opportunities to improve service delivery and operational efficiency. Known for a proactive approach to problem solving and maintaining high standards of customer satisfaction.Currently working as a Client Manager, where I focus on strengthening client partnerships, driving service excellence, and contributing to continuous improvement across the client journey.Passionate about customer experience, collaboration, and creating solutions that deliver real value.
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