Ritika Mishra
Senior Executive Customer Advisor @VOIS
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WORK HISTORY
Senior Executive Customer Advisor @VOIS
Nagpur, IN
EDUCATION
Rashtrasant Tukadoji Maharaj Nagpur University, Nagpur
Bachelor of Business Administration - BBA
ABOUT RITIKA MISHRA
I am a dynamic and results-driven professional with a Bachelor of Business Administration from GS College of Commerce and Economics. My academic journey was not only marked by a strong foundation in management skills but also by a passion for extracurricular activities. I am a confident and persuasive orator, having honed my skills through active participation in debate clubs and student council activities.During my tenure at Indigo Airlines as a Customer Service Executive, I had the privilege of being the first point of contact for our valued passengers. Additionally, I took on the role of managing various administrative tasks for our base, stepping up when there was no dedicated admin team in place. This experience not only honed my customer service skills but also showcased my versatility in handling diverse responsibilities in a dynamic work environment.In my role as a Senior Analyst at HCL Tech, I thrived in a dynamic environment where I provided indispensable IT solutions to our valued clients. Collaborating with various cross-functional teams was key, as I worked diligently to align our services with our clients\' evolving business needs. As a Shift Lead, I had the privilege of overseeing a talented team of 4-5 analysts, nurturing their growth and teamwork.I consistently prepared detailed reports, delivering comprehensive insights into our team\'s daily, weekly, and monthly productivity and ticket analysis. My commitment to enhancing project performance shone through in my regular presentations, contributing to our collective success.I have recently embarked on a new role as a Senior Executive Customer Advisor with _Vois, further expanding my horizons in the realm of customer service and support.Overall, my personality is a blend of passion, leadership, creativity, adaptability, and a dedication to excellence, which has been honed and showcased through my diverse work experiences at Indigo Airlines, HCL Tech, and my current role with _Vois, as well as my educational journey at GS College.
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