Ritika Mishra
Senior Data Analyst @E.ON Next
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WORK HISTORY
Senior Data Analyst @E.ON Next
Data Business Partner | Debt & Strategic InitiativesFormulating data-driven strategies to enhance customer experience within the Affordability & Vulnerability (A&V) vertical.> FINANCIAL RISK MITIGATIONArchitected a predictive consumption model for properties to resolve historical billing discrepancies and ensure accurate revenue recognition during property handovers.> STRATEGIC GOVERNANCE FRAMEWORKDesigned the \"Affordability & Vulnerability\" ecosystem, a 20-module executive dashboard synchronising household discretionary income with support frameworks like the Next Care initiative.> OPERATIONAL INTEGRITYStreamlined logic for identifying consumption anomalies and hardware inconsistencies, delivering prioritized leads per cycle to enhance field engineering efficiency.> PAYMENT STRATEGY OPTIMIZATIONEngineered a failure analysis engine to track friction points in customer payment plans, directly informing sustainable debt recovery and support strategies.> VULNERABILITY ANALYTICS (NLP)Developed end-to-end Databricks pipelines utilizing Voice Analytics to proactively identify financial distress, enabling early intervention for the Priority Service Register (PSR).> COMPLIANCE & GOVERNANCEPrimary Incident Lead for the Debt Data domain, managing technical dependencies and stakeholder alignment to maintain 100% data integrity for regulatory reporting.
EDUCATION
JNTUH College of Engineering Hyderabad
Bachelor of Technology (BTech), Computer science and engineering
University of Liverpool
Master of Business Administration - MBA, Management
ABOUT RITIKA MISHRA
Strategic Data Leader with over 8 years of experience driving high-scale business impact through advanced analytics, data engineering, and financial risk modelling. Currently leading the Debt Data & Affordability space at E.ON Next, I bridge the gap between complex technical architectures and executive-level decision-making.My expertise lies in building \"Single Source of Truth\" ecosystems that align Legal, Finance, and Operations. With a technical foundation in Computer Science and a Distinction-grade MBA, I specialise in transforming fragmented data into robust frameworks for revenue protection and customer vulnerability.
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