Ritika Khandelwal

About Ritika Khandelwal

To secure a responsible career opportunity to fully use my training and skills, while…

Experience

1. Sales Operations Manager

   GWC Networks

   Oct 2023 — Present · Dubai, AE

   Orchestrated operational excellence in cybersecurity and IT solutions, driving client success, vendor coordination, and process optimization across GCC markets. Led teams to deliver seamless services.• Client Success Management: Cultivated strategic partnerships with C-level stakeholders (CIOs, CISOs, CTOs) and end-users, achieving 95% customer satisfaction and 90% retention through proactive engagement and tailored IT solutions, ensuring sustained client trust and loyalty.• Client Onboarding Excellence: Led end-to-end onboarding for 50+ clients, delivered 50+ customized presentations and training sessions, reducing onboarding time by 20% and boosting adoption rates for cybersecurity and cloud services for diverse industries.• Vendor Coordination: Managed vendor relationships to ensure 100% on-time delivery of client deliverables, overseeing quotations, purchase orders, and invoicing, reducing operational costs by 10% and improving accuracy by 25%.• Process Optimization: Streamlined operations using Salesforce and Zoho CRM, cutting operational costs by 10% and improving response times by 15% through automation and enhanced client portfolio management.• Team Leadership: Mentored a team of 5 coordinators, fostering collaboration and aligning efforts with customer success goals, resulting in 100% deliverable accuracy and maintaining consistent quality.• Strategic Impact: Secured 10+ high-value contracts and supported market expansion into GCC regions by managing RFPs and providing actionable cybersecurity insights. Key Achievements:• Reduced operational errors by 25% through streamlined vendor coordination and process improvements.• Achieved 95% customer satisfaction and 90% retention by building strong stakeholder relationships.• Accelerated client onboarding by 20%, enhancing adoption and client confidence in IT solutions.• Improved operational efficiency by 20% through process automation and cross-team communication enhancements.

Education

• Delhi University

  Bachelor of Arts - BA, Sociology and political

• Pathfinder Global School

  Higher secondary education

• GD Goenka University

  Master of Business Administration - MBA, Human Resources Management and Services