Ritika Khandelwal
International Technical Support & Product Specialist | Fraud & Dispute Operations | US, EMEA & AU Clients | Customer Experience & Risk Support | Insurance & Banking
- Role
- Technical Support Specialist at Teleperformance Global Services
- Location
- Jaipur, RJ, IN
- LinkedIn followers
- 500 followers
About Ritika Khandelwal
Customer-focused professional with 8+ years of experience with customer interaction(B2C) in international technical support, product operations, fraud and dispute management, and customer counseling. Proven expertise in supporting US, EMEA, and Australian customers, handling unauthorized charges, fraud investigations, chargebacks, product queries, KYC verification, and transaction monitoring, while consistently meeting SLA and CSAT targets.Experienced in insurance operations, claims handling, IRDA-related training, and team leadership, with a strong ability to collaborate across product, fraud, and risk teams. Thrives in fast-paced, global environments where accuracy, compliance, and customer experience are critical.
Experience
Technical Support Specialist
Teleperformance Global Services
Aug 2024 — Present · Jaipur, IN
Education
University of Rajasthan
Bachelor's degree, Science
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