Ritika Kaushik
Manager - Service Assurance & Operational Excellence | StoryTeller of Reliability | Showcasing Impact through Service Assurance
- Role
- Service Assurance Manager - Hyperautomation at Unilever
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Ritika Kaushik
I am a Service Assurance Manager – Hyper-Automation with 16+ years of experience driving digital transformation, AI/ML initiatives, hyper-automation programs, and enterprise integration projects across global organizations. Backed by Executive MBA from IIM Bangalore, I excel at leveraging cognitive automation, advanced analytics, and agile methodologies to streamline service assurance processes and deliver measurable business value. Throughout my career, I have led global teams in AI/ML solution delivery, spearheaded DevOps transformations, and managed complex MuleSoft API integration and Solace event-driven architecture projects—each contributing to stronger service assurance and successful digital transformation outcomes. My expertise spans intelligent chatbot platforms, analytics systems, and end-to-end enterprise integration initiatives. I’m known for strong stakeholder engagement, cross-functional team leadership, and data-driven operational excellence. Above all, I am passionate about building resilient systems, enhancing service assurance, and transforming business processes through agile delivery and innovation
Experience
Service Assurance Manager - Hyperautomation
Apr 2023 — Present · Bengaluru, IN
Directed Aera DevOps initiatives to enhance platform stability and resilience. Strengthened cybersecurity posture by reducing vulnerability exposure through proactive audits and remediation. Modernized release management using ServiceNow’s Digital Product Release framework, streamlining deployment processes. Enhanced audit readiness with automated workflows, achieving significant improvements in compliance outcomes. Evangelized Event-Driven Architecture across the enterprise, increasing adoption by 60% within a year.
Education
St Joseph’s Senior Secondary School
10, All subjects
2001 — 2002
Barkatullah University, Bhopal
Bachelor of Engineering (B.E.), Electrical, Electronics and Communications Engineering
2004 — 2008
St Joseph’s Senior Secondary School
12, Physics, chemistry , Maths
2002 — 2003
Indian Institute of Management Bangalore
GMITE, Business Administration and Management, General
2018 — 2019
Skills
- Unix
- Oracle Applications
- Websphere Message Broker
- Xml
- Websphere Mq
- Requirements Gathering
- Oracle
- Requirements Analysis
- Sdlc
- Web Services
- Db2
- Sql
- Shell Scripting
- Service-Oriented Architecture (Soa)
- Datastage
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