Ritika Joshi

MTS @Salesforce | ex-Expedia Group

Role
Member of Technical Staff at Salesforce
Location
Hyderabad, TG, IN
LinkedIn followers
500 followers
Information TechnologyView LinkedIn profile

About Ritika Joshi

Full-Stack Software Engineer with over 4 years of experience working in product-based environments, building scalable and high-performance applications from the ground up. My core expertise includes backend development with Java, Spring Boot, MySQL, MongoDB, and Redis, along with frontend development using React, JavaScript, HTML/CSS, and Lightning Web Components.I’ve worked on designing and implementing systems that handle large-scale data flows, improve application performance, reduce latency, and enhance user experience. I’ve also built internal tools, automated critical processes, and contributed to features that directly impact product quality and customer satisfaction.I’m comfortable working across the full stack, from databases and APIs to user interfaces, and enjoy collaborating in agile teams. I also have a solid grasp of data structures, algorithms, and system design, which helps me write efficient, maintainable code.I\'m always looking to learn, grow, and contribute to innovative and impactful products. Let’s connect!

Experience

  1. Member of Technical Staff

    Salesforce

    Dec 2023 — Present

    Design and implementation of a Knowledge Feedback solution by architecting a new LWC componentintegrated across Lightning Article Editor, Knowledge RRH, and Knowledge Component. Introduced an entity model backed by structured-SQL along with a custom feedback template, and synchronization with Data Cloud—powering downstream AI model training and enhancing insights from 10K+ KCS customers.Developed a transactional data integration solution between Salesforce Core and Data Cloud using LWC, and Salesforce Connect,enabling seamless content ingestion and improved data synchronization rates.Redesigned and programmed a Cron Job for manual cleanup of externally ingested articles when theconnector was deleted, automating data purging and reducing database load by ~26%.Mentored an undergrad intern to Build RESTful web service APIs in Java using Spring Boot framework forAliate Partners App.Core-Technologies: Java, Spring Boot, Lightning Web Components, SOQL.

Education

  • Banasthali Vidyapith

    Bachelor of Technology - BTech, Information Technology

    2017 — 2021

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Ritika Joshi — Member of Technical Staff at Salesforce in Hyderabad, TG, IN | Unifers