Ritika Jalodiya
Customer Success @ MoEngage | MarTech | SaaS
- Role
- Customer Success Manager at MoEngage
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Ritika Jalodiya
Experienced Customer Success Manager specializing in driving customer success and maximizing business outcomes. Specialize in proactive product renewals, seamless client onboarding, and effective campaign management. Skilled in expanding product usage and spearheading account management initiatives. Proficient in collaborating with cross-functional teams and devising robust retention strategies. Adept at capturing and translating client feedback into actionable insights, fostering long-term relationships built on trust and mutual success. Improved sales revenue metrics for the allocated regions.Key Specialities- Relationship Management- Customer Empathy- Problem solving- Strategic Advisor- Effective communication- Customer Satisfaction- Data Analysis and Reporting- Data driven decision-making- Sales in constructive negotiation
Experience
Customer Success Manager
Jan 2024 — Present · Bengaluru, IN
Education
MICA | The School of Ideas
Advanced Certificate in Digital Marketing and Communication
Bharathiar University
Bachelor's degree, Computer Science
2011 — 2014
Jain (Deemed-to-be University)
Master of Business Administration - MBA, Marketing
2017 — 2019
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