Ritika Gupta

About Ritika Gupta

I am a BI Platform Engineer with 5 years of experience owning enterprise-scale Tableau Server environments in production, primarily on AWS. I operate Tableau as critical infrastructure — not as support — with full accountability for availability, stability, and scalability.My experience spans multi-node high-availability architecture, production upgrades and migrations, security governance, SSO and AD integrations, performance tuning, and disaster recovery strategy. I lead platform incidents end to end, drive root cause analysis, and implement preventive improvements to strengthen long-term reliability.In my current role, I own production Tableau clusters supporting global analytics teams, partner closely with infrastructure and data engineering teams, and act as the escalation point for high-impact platform issues. I have led complex upgrades and migrations with zero Sev-1 incidents and improved platform resilience through proactive monitoring and automation.Beyond administration, I build Python-based automation for monitoring, log analysis, content hygiene, and operational workflows — reducing manual effort and operational risk across BI environments. I also collaborate with data teams to ensure analytics workloads and pipelines remain stable and performant across the ecosystem.Core ExpertiseTableau Server (Multi-node HA, TSM architecture, upgrades, migrations)Platform security & governance (SSO, AD integration, RBAC, audits)Performance tuning & extract optimisationIncident management & RCA leadershipMonitoring, automation & operational toolingBI platform administration across Tableau, Power BI, Looker, Qlik SenseTechnical StackPython (automation, REST APIs), AWS (EC2, ALB, IAM), Windows & Linux Server, Datadog, PagerDuty, SQL, Snowflake, Databricks (fundamentals)Currently ExploringTableau Server Administrator, BI Platform Engineer, and Analytics Platform Engineering roles where I can own and scale enterprise BI platforms, drive automation and governance maturity, and strengthen analytics infrastructure reliability.Open to opportunities in India and international markets.

Experience

1. Data Engineer-ii

   Expedia Group

   Apr 2024 — Present · Gurugram, IN

   Owned 99.9% availability, performance, and reliability of enterprise multi-node Tableau Server platforms on AWS and Windows, operating under strict SLAs.• Administered and scaled 15-node Tableau Server clusters supporting thousands of global users across Windows and Linux environments.• Led end-to-end Tableau Server upgrades and migrations in production, improving platform stability and eliminating upgrade-related Sev-1 incidents.• Designed and implemented Python and Shell automation for platform health checks, monitoring, and content hygiene, saving 10+ hours/week and reducing operational costs by ~20%.• Owned platform security and governance, including RBAC audits, permission model design, and user lifecycle management, partnering with Infrastructure and Security teams to integrate Active Directory authentication.• Enabled self-service analytics at scale by standardizing governance frameworks and automating content hygiene, reducing admin dependency and recurring support tickets.• Served as primary on-call owner for production BI platforms, leading incident response, root cause analysis (RCA), and recovery for global workloads in collaboration with infrastructure teams.

Education

• KRISHNA ENGINERING COLLEGE, GHAZIABAD

  Bachelor of Technology - BTech, Information Technology

  2016 — 2020

• Khaitan public school

  12, Science

  2015 — 2016

• St.mary's chrishtan sr.sec.school

  10th

  2013 — 2014