Ritika Dutta

About Ritika Dutta

Experienced financial services professional specializing in SWIFT payment systems, cross-border transactions, and international banking operations. With over 4 years of expertise in managing secure, compliant, and efficient payment processing, I have a strong track record of optimizing SWIFT messaging workflows (MT/MX formats), ensuring regulatory compliance (FATF, AML, ISO 20022), and supporting treasury operations across global markets. I thrive in high-pressure environments, collaborating with banks, corporates, and fintech partners to deliver seamless financial connectivity and innovation in global payments.Open to new opportunities and collaborations in the ever-evolving world of international finance and payments.

Experience

1. Team Coach

   Hexaware Technologies

   Nov 2023 — Present · IN

   Providing training to new hires, covering end-to-end process training through On-the-Job Training (OJT), monitoring their performance, and publishing weekly/monthly quality reports.Managing and mentoring a team of over 60 employees including Team Leaders, providing guidance and support in operational excellence.Conducting Training Needs Analysis (TNA), delivering regular feedback to team members, and supporting continuous performance improvement initiatives.

Education

• Mumbai University

  Bachelor of Commerce - BCom

• Mumbai University

  Master's degree, Accounting and Business/Management