Ritika D.
Merchant Care Specialist | Logistics & Supply Chain | B2B & B2C | SaaS | MBA in Financial Services & Planning
- Role
- Merchant Care Specialist at ShipBob
- Location
- Ambala, HR, IN
- LinkedIn followers
- 500 followers
About Ritika D.
As a Merchant Care Specialist at ShipBob, I focus on more than resolving issues — I work to reduce churn, strengthen merchant retention, and deliver seamless SaaS-based logistics support. By combining proactive problem-solving, empathetic communication, and a customer-first mindset, I strive to build lasting relationships and ensure long-term merchant success.
Experience
Merchant Care Specialist
Oct 2024 — Present · IN
Provide end-to-end support to merchants- Manage case workflows, research concerns, and deliver resolution-focused outcomes using SOPs and tools- Handle escalations and urgent issues with empathy, accuracy, and timely follow-ups- Build and maintain strong merchant relationships, driving retention and loyalty- Collaborate with internal teams to resolve complex issues and improve processes- Identify and share merchant feedback (VOC) to enhance overall experience.
Education
Chitkara University
Master of Business Administration, Financial Planning and Services
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