Ritika Bhardwaj
Agentic AI Product Owner | BFSI & Digital Transformation Leader | Driving Scalable CX with Gen AI & ML
- Role
- Product Owner at Capgemini Invent
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Ritika Bhardwaj
Results-driven Product Manager with 9+ years of experience in AI-driven product development, business analysis, and digital transformation across BFSI, fintech, and cross-industry domains. Passionate about leveraging Generative AI (GPT-4, RASA NLU), Machine Learning, and advanced analytics to build scalable customer experiences, automate workflows, and deliver measurable business impact. Key Expertise & Achievements: AI Product Strategy & Execution: Led end-to-end lifecycle of AI-powered products, including GPT-4 chatbots for personalized financial recommendations (22% engagement lift) and NLP-driven customer service solutions (30% query automation). 0-to-1 Product Scaling: Spearheaded 50+ finance automations and digital banking products, expanding to 5M+ users across North America, Europe, and Southeast Asia. Revenue & Efficiency Gains: Delivered $2M+ incremental revenue through AI features, reduced operational costs by $1.2M/year, and improved NLP accuracy by 18%(F1-score). Agile Leadership: Managed 200+ JIRA backlogs, shipped features 20% faster via agile sprints, and mentored teams to boost productivity by 25%. Cross-Functional Collaboration: Partnered with engineering, data science, and UX teams to align AI roadmaps with $50M digital transformation initiatives. Industry Focus: BFSI | Fintech | SaaS | AI/ML | Chatbots | CX Optimization Let’s connect to discuss AI innovation, product strategy, or how emerging technologies can solve complex business challenges!
Experience
Product Owner
Jun 2025 — Present · Bengaluru, IN
Agentic AI Product Owner
Education
Chitkara University
Engineer’s Degree, Computer Science
2010 — 2014
Great Lakes Institute of Management
Master of Business Administration - MBA, Business, Management, Marketing, and Related Support Services
2017 — 2018
Skills
- Sap Bi
- Javascript
- Java
- Oracle
- Requirements Analysis
- Java Enterprise Edition
- Pl/Sql
- Business Objects
- Microsoft Sql Server
- Project Management
- Microsoft Office
- Android Development
- Sql
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