Ritik Raj

About Ritik Raj

After completing my BCA in Computer Programming from IFIM Business School, I quickly transitioned into technical roles, culminating as a Technical Support Executive at Sherweb. In this position, I honed my competencies in customer experience and expertise in M365, ensuring client satisfaction through meticulous problem-solving and technical support.My time at Sherweb was marked by successfully resolving four tickets daily, with a consistent track record of 100% customer satisfaction. These experiences underscored the value of collaboration and attention to detail, reinforcing my commitment to delivering exceptional service. As part of a dynamic team, I leveraged my programming knowledge and customer service skills to facilitate smooth business operations for clients, always aiming to bring diverse perspectives and innovative solutions to the table.

Experience

1. Senior Customer Service Representative

   iEnergizer

   Dec 2025 — Present · Noida, IN

   Provided accurate, empathetic support to US clients, resolving billing and technical issues across mobile and app platforms.Demonstrated strong troubleshooting skills for network, iOS, Android, and app-related concerns.Consistently exceeded upselling targets through persuasive communication and customer insight.Applied effective negotiation and retention strategies to boost customer loyalty and reduce churn.Maintained detailed documentation and collaborated across teams to drive process improvements and customer satisfaction.

Education

• JAGSoM - Jagdish Sheth School of Management

  bca, Computer Programming, Specific Applications

  2018 — 2021