Ritik Gupta
ITAM SPECIALIST (SAM)
- Role
- Itam Specialist (Sam) at ServiceNow
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Ritik Gupta
Risk Advisory Professional with 5+ years of experience in Software Asset Management…
Experience
Itam Specialist (Sam)
Apr 2023 — Present · Hyderabad, IN
Led the Lifecycle pillar and collaborated closely with the Normalization team within the Content SAM team, increasing lifecycle coverage in SAM Pro from 10% to 70% by implementing internal strategies and proposing product-level enhancements, helping end users avoid compliance penalties and optimize asset management accuracy.Reduced customer request SLA from weeks to days by implementing automation, custom scripting and strategic process improvements, enhancing efficiency and client satisfaction.Developed multiple normalization logics for key product families, including Windows, Oracle Database, Java, Adobe products (Acrobat, Photoshop, Audition etc.), as part of the Sustenance team, enhancing data accuracy and standardization across SAM Pro.Actively engaged in team-building and knowledge-sharing initiatives, including fitness, financial literacy sessions and delivering multiple workshops and trainings on Oracle licensing.Recognized and awarded with ITAM Content Award for Excellence in Innovation And Impact.
Education
Shri G S Institute of Technology & Science
Bachelor of Engineering - BE
2015 — 2019
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.