Ritik Dubey
Customer Success llTechnical Engineer || Ex-Route Mobile limited CPaaS | Product Adoption | APIs | RHEL | Web & Network Systems | Post-Sales Lifecycle Management
- Role
- Assistant Manager Customer Success at Sinch
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Ritik Dubey
Passionate about leveraging technology to deliver innovative, customer-centric solutions.Customer Success professional with extensive experience in CPaaS, specializing in post-sales lifecycle management, product adoption, and client engagement.
Experience
Assistant Manager Customer Success
Mar 2025 — Present · Mumbai, IN
Complete customer lifecycle management, emphasizing upselling, cross-selling, and driving key metrics (traffic, engagement, product usage) across CPaaS solutions (SMS, voice, WhatsApp, RCS, Email).• DLT SPOC for IDFC Bank: Managed messaging template whitelisting process, ensuring compliance, operational accuracy, and timely reporting for all enterprise messaging communications.• Technical Expertise: Led technical troubleshooting and support, collaborating with cross-functional teams for swift and effective client issue resolution.• Customer Success: Enhanced customer engagement and satisfaction through proactive lifecycle management and success planning.
Education
Thakur College of Science & Commerce
BSC.IT
2020 — 2023
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