Ritik Barsagade
IT Service Desk Team Lead andKnowledge Manager
- Role
- Knowledge Manager at Wipro
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Ritik Barsagade
Experienced IT Service Desk Team Lead and Knowledge Manager with over 6.8 years of expertise indynamic organizations. Exceptional ability in technical support and knowledge management, ensuringswift resolution of issues and high customer satisfaction. Skilled in building and maintaining knowledgerepositories while troubleshooting complex technical challenges with precision. Known for attention todetail, strong organizational abilities, and effective multitasking. Proven success in driving teamcollaboration and continuous improvement through structured knowledge-sharing frameworks. Eager tocontribute to organizational goals with a proactive and positive approach to leadership.
Experience
Knowledge Manager
Apr 2024 — Present · Pune, IN
Supervised IT Service Desk teams to deliver high-quality technical support, ensuring alignment with SLAs and organizational goals.Fostered a collaborative, performance-driven culture through mentoring, training, and continuous feedback.Oversaw incident and service request resolution, ensuring prompt escalation and communication for critical issues.Implemented process improvements to enhance service efficiency and user satisfaction.Developed and maintained the knowledge repository for self-service and first-call resolution.Standardised documentation of processes, solutions, and troubleshooting guides for accuracy and accessibility.Identified operational inefficiencies and implemented best practices to streamline workflows and improve resolution times.Conducted regular reviews and updates to service processes and knowledge articles.Analysed metrics and KPIs to assess team performance and service desk effectiveness.Prepared detailed reports and presentations for stakeholders, recommending actionable insights.Acted as a liaison between IT teams and business units, ensuring alignment and collaboration.Led initiatives for new technologies and methodologies to enhance service delivery.Promoted continuous learning and adaptation to evolving IT and business needs.Built strong stakeholder relationships to provide tailored IT support solutions and enhanceuser experience.
Education
Nagsen Vidyalaya Nagpur
Secondary Education
SMT. CHM College, Ulhasnagar - 03
Diploma, Electrical, Electronic and Communications Engineering Technology/Technician
Rashtrasant Tukadoji Maharaj Nagpur University, Nagpur
B.Tech/B.E.
Wainganga College of Engineering and Management, Dongargaon, Nagpur
Bachelor of Engineering - BE, Electrical, Electronics and Communications Engineering
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.