Riti Singh
Quality Specialist | Strategy -Process Design & Improvement | CX- Experience Lead | Process Automation | Program Management | Lean Six Sigma (Green & Black Belt)
- Role
- Program Manager at PhonePe
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Riti Singh
Product & Process Excellence Leader | Driving Growth, Retention & Customer…
Experience
Program Manager
Sep 2025 — Present
Own program strategy for SmartSpeaker retention and onboarding journeys. ∙ Led roadmap execution for SmartSpeaker & CX process journeys, resulting in a 20%+ improvement in adoption and engagement. ∙ Designed and rolled out SmartSpeaker & self-activation journeys, improving C-SAT by 15% and reducing effort for merchants. ∙ partnered with Tech, CX, and Ops to scale SmartSpeaker automation, delivering 5% efficiency gains. ∙ Implemented churn-reduction strategies using behavioural personas and targeted merchant retention pitches.Built dashboards, OKRs, and performance frameworks to strengthen governance and business alignment. Drove cross-functional initiatives to streamline issue resolution and enhance customer experience.
Education
Mahatma Gandhi Kashi Vidyapith University, Varanasi
Bachelor of Science
2016 — 2016
ISBR Business School, Bangalore
Master of Business Administration
University of Rajasthan
M.sc
2019 — 2021
Mahatma Gandhi Kashi Vidyapeeth
BSc - Bachelor of Science
2013 — 2016
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