Riti Sharma
Deputy Manager WFM | Certified Project Manager - IIMI || BI Analytics Certified - IITM || Excel || LSSYB | COPC | CBI Certified | Multi Geo Leader worked in Telecom || Software Support || Travel Brands
- Role
- Deputy Manager Wfm at WNS
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Riti Sharma
I am a Workforce Management & Business Intelligence professional with 6+ years of experience optimizing forecasting, capacity planning, real-time operations, analytics, and PMO-driven execution across large-scale BPO operations.With certifications from IIM Indore (Project Management) and IIT Madras (Business Intelligence & Analytics), I specialize in turning complex data into clear, actionable insights that drive performance, SLA stability, and financial outcomes. My expertise spans Power BI, SQL, predictive modeling, dashboard automation, project governance, and strategic planning.I’ve led teams of analysts, improved SLA performance for 6 consecutive months, automated real-time tracking with Power Automate, upgraded enterprise BI systems, and supported cross-functional leaders (Operations, Finance, Quality) in making high-impact decisions.I am passionate about project governance, operational strategy, BI transformation, and workforce optimization — and I thrive in environments that demand structure, accuracy, and data-driven leadership.Core Strengths:• Project Management & PMO Reporting• Workforce Planning, Forecasting & Capacity Modeling• Power BI, SQL & Analytics Engineering• Real-Time & SLA Governance• Stakeholder Management• Process Improvement & Transformation• Team Leadership & CoachingI am currently open to opportunities in PMO, Project Management, Strategy, Business Operations, WFM Management, and BI roles.
Experience
Deputy Manager Wfm
Jan 2026 — Present · Gurugram, IN
Education
Indian Institute of Technology, Madras
Business intelligence and Analytics
2025 — 2025
Indian Institute of Management, Indore
Project Management
2023 — 2024
D.A.V. College, Amritsar
Bachelor of Science - BS
2016 — 2019
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