Rithvik Chandrashekar
Vice President, Customer Experience | SaaS Support
- Role
- Vice President, Customer Experience (Enterprise Saas Data Management Support) at Informatica
- Location
- Redwood City, CA, US
- LinkedIn followers
- 500 followers
About Rithvik Chandrashekar
Customer Experience leader driving global support strategy and customer support function for a multi-product Enterprise SaaS platform. Execute business transformation- from strategy through execution, delivering high-impact customer experiences aligned with business strategy, product-led growth, and outcome-driven engagement models. Expertise spans scaling high performing, multi-regional support teams with a focus on embedding customer success principles into product experience. Passionate about leveraging emerging technologies to transform support delivery while maintaining the high-touch services driving customer retention and expansion.Quantifiable impact [Fueled retention and expansion, elevated CX through the product journey]Strategic transformation [business model, success plans]Innovation leadership [Product-led growth and AI innovations]Cross-functional influence [partnerships across teams for customer success]Framework development [Support Maturity Model]Operational shift [From Transactional to Use case]
Experience
Vice President, Customer Experience (Enterprise Saas Data Management Support)
Apr 2023 — Present · San Francisco, CA, US
Define and execute the global SaaS support strategy.Champion a high-touch support model for strategic and enterprise customersEmbed customer success principles into support delivery PLG- Partner with Product and Engineering to build support into the product experience Develop and implement a Support Maturity ModelModernize the support tech stack with AI/ML, predictive analytics, and digital engagement channels.Support transformation from subscription-based licensing to consumption-based models
Education
University of Houston-Clear Lake
Master of Science - MS, Computer Science
Bangalore University
Bachelor’s Degree, Computer Science and Engineering
Skills
- Team Management
- Soa
- Etl
- Enterprise Architecture
- Business Intelligence
- Distributed Team Management
- Data Warehousing
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