Rithika Krishna Rao
Operations and Vendor Management
- Role
- Manager - Service Center at Target
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Rithika Krishna Rao
Graduate with corporate experience in the verticals of operations, service, sales, vendor and supply chain management across various industries - E-commerce, Retail, Ed-Tech, Tourism, Service Center. Regardless of the verticals, my personal goal stays the same: to use the finest resources for an organization\'s growth while also growing with it.
Experience
Manager - Service Center
Jul 2023 — Present · Bengaluru, IN
Leading a team handling non-chat related cases and guest contacts via chat- Drive business results and manage aspects of performance to achieve service goals- Identify trends, streamlined processes and developed coaching strategies- Received 2024 Q2 TES Leadership Award for Individual Excellence- Recognized by leadership for performance delivery in June 2024 and Jan 2025- Completed several months in the top 3 positions (NPS) across case work teams – FY 2024- Successfully closed FY 2024 2nd lowest compliance highlights- Co-facilitated TES Learning Group 2024 - Co-facilitator for Target Learning Studio 2024 & 2025- Co-curated various large scale engagement activities for Service Center
Education
Chinmaya Vidhyapeet, Warriam Road, Eranakulam- 682016
Bachelor of Commerce - BCom, Taxation
2013 — 2016
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