Rithika Dandi

About Rithika Dandi

Results-driven and innovative Masters student pursuing a Telecommunications degree with experience as both a Graduate Teaching Assistant and Systems Network Engineer. Leverage strong communication and interpersonal skills to effectively explain complex technical network and data communication concepts to students as a Teaching Assistant. Apply analytical thinking, attention to detail, and ability to quickly master new technologies as a Network Engineer, having previously designed and configured network infrastructures during a year-long tenure in the industry. Eager to continue contributing technical abilities and teaching talents to reputable organizations to help build better networks and applications for the future through emerging technologies.

Experience

1. Cloud Support Engineer - i

   Amazon Web Services (AWS)

   Mar 2025 — Present · Seattle, WA, US

   Providing proactive recommendations and support for network infrastructure, ensuring performance, cost efficiency, and security across cloud-based networking, compute, and storage services- Troubleshooting customer network issues by leveraging internal Amazon tools and a deep understanding of AWS networking services- Documenting operational procedures, troubleshooting workflows, and best practices in AWS knowledge repositories for internal and cross-functional teams- Acting as a liaison between customers, service teams, and support engineers to relay feedback and drive service improvements- Analyzing network trends and performance metrics to enhance infrastructure reliability and optimize customer experience- Applying networking expertise to resolve system and network issues, ensuring high availability and efficient cloud networking operations.

Education

• George Mason University

  Masters Degree, Telecommunications Engineering

  2022 — 2024