Ritesh Agrawal
|| D365 CE Director (India) |||| D365 CE Tecno-Functional Architect |||| Delivery Management || Pre-Sales
- Role
- Director at EY
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Ritesh Agrawal
As Director at EY since April 2025, I lead end-to-end D365 CE transformation programs for global clients, focusing on strategic CRM implementations that enhance customer experience and operational efficiency. By advising clients on digital strategy and best practices within the Microsoft ecosystem, I contribute to the development of scalable, cloud-based solutions aligned with organizational goals. With over 18 years of experience in business consulting and CRM architecture, I collaborate with cross-functional teams and mentor high-performing professionals to deliver exceptional results. My commitment to innovation and customer-centric solutions empowers organizations to achieve sustainable growth and operational excellence through advanced digital transformation.
Experience
Director
Apr 2025 — Present · Hyderabad, IN
In this role, I’ll be-Leading end-to-end D365 CE transformation programs for global clients-Driving strategic CRM implementations to enhance customer experience and operational efficiency-Collaborating with cross-functional teams to deliver scalable, cloud-based solutions-Advising clients on digital strategy, architecture, and best practices within the Microsoft ecosystem-Mentoring and growing high-performing teams to deliver excellence in every engagement.
Education
Hislop Jr. college
12th, Science
1999 — 2001
G.H.Raisoni college of Engineering
BE, Electrical
2001 — 2005
Saraswati Vidyalaya
SSC
1999 — 1999
ISB&M,Pune
MBA, Supply Chain and operation management
2006 — 2008
Skills
- Requirements Gathering
- Solution Architecture
- Ms Dynamics Crm 2011
- Consulting
- Business Analysis
- Requirements Analysis
- Software Project Management
- Crm
- Microsoft Crm
- Business Process
- Pre-Sales
- Customer Relationship Management (Crm)
- Ms Dynamics Crm 4.0
- Microsoft Dynamics
- Team Management
- Analysis
- Gap Analysis
- Testing
- User Acceptance Testing
- Management Consulting
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