Ritesh Thakur
Strategic Business Leader Expert in Service Delivery, Operations, Customer Retention, Revenue Growth & Customer Success
- Role
- Customer Delight Head at PaySprint Private Limited
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Ritesh Thakur
With over 20 years of leadership experience across SaaS, Startups, Telecom, Fintech, and BPO, I have excelled in managing high-value client portfolios and leading strategic initiatives for impressive revenue expansion. My proficiency in capitalizing on market opportunities consistently drives customer renewals, retention, and growth. Moreover, I have achieved high-level success in empowering businesses to achieve operational excellence, financial success, and significant revenue growth. I specialize in cultivating customer-centric organizations, building profitable client relationships, revitalizing operational performance, enhancing efficiencies, and driving substantial growth.Throughout my career, I have attained expertise in managing diverse client portfolios, consistently delivering outstanding results in customer satisfaction, retention, and expansion. My global experience and hands-on approach ensure exceptional client outcomes. I am skilled in mapping customer journeys and identifying key intervention points. Additionally, I have gained proven ability to develop and implement customer experience strategies that drive business growth, increase customer lifetime value, and foster a customer-first culture.I am now willing to offer my experience and expertise in a demanding position to a company that promises mutual growth. Connect to me at r••••••••@gmail.comSKILLS & ENDORSEMENTS Customer Lifecycle Management Customer-centricity Revenue Growth Customer Success & Experience B2B, B2C and B2R Project Management Service Management Business Operations & Development Strategic Alliances Business Consulting/Selling Technology Implementation Cross-selling/Up-selling Key Account Management Market Analysis Proposal Development Customer Acquisition Retention & Renewals
Experience
Customer Delight Head
Jun 2025 — Present · New Delhi, IN
Education
Dr. Bhimrao Ambedkar University
Bachelors of Science, Science
2003 — 2006
Vinayaka Mission's Research Foundation - University
Master's of Business Administration , Marketing
2011 — 2013
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