Ritesh Thakur
Solutions Engineer @ Cisco | Driving Enterprise SaaS Adoption Through API Integrations & Cloud Solutions | Helping Global Clients Scale with Zero-Downtime Deployments | Code Design, UI/UX | Crafting Intuitive Web UI
- Role
- Product Support Engineer at Cisco
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Ritesh Thakur
Empowering enterprises to unlock the full potential of SaaS platforms through…
Experience
Product Support Engineer
Sep 2024 — Present · Bengaluru, IN
Delivered Tier 1/2 technical support for Cisco ISE across APAC & EMEA, resolving enterprise issues involving authentication protocols, APIs, and system integrations.• Optimized Cisco ISE server performance, boosting efficiency by 30% and reducing troubleshooting time by 50%, ensuring seamless authentication & authorization workflows.• Engineered secure workflows (RADIUS, TACACS+) that improved access control reliability and reduced misconfigurations.• Partnered with clients on upgrades and migrations with zero downtime, reducing escalations by 50% and maintaining 4.8/5 CSAT scores.
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