Ritesh Singla
VP - CRM at BPTP
- Role
- VP Crm at BPTP Ltd.
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Ritesh Singla
Building contemporary communication channels to get closer to customers, automating engagements to improve nimbleness, and building a within organization NPS culture yielding greater customer experience.Specialties – Customer Service & Delivery across 3 different industries – large scale operations & backend sales.NPS culture building & Change Management,Technology - Artificial Intelligence based applications, CRM, Customer PortalProgram, People & Vendor Management, Process Engineering & Business ExcellenceCertified in Lean 6Sigma, Just In Time (Lean) methodology, PMP trained.
Experience
VP Crm
Aug 2024 — Present · Gurugram, IN
Legal consumer Lead, CRM Transformation and GGN CRM operations.
Education
Institute of Management Technology, Ghaziabad
MBA, General Management
2005 — 2007
Thapar Institute of Engineering & Technology
BE, Mechanical
1998 — 2002
Skills
- Transition Management
- Stakeholder Management
- Crm
- Process Improvement
- Leadership
- Team Management
- Management
- Strategic Planning
- Change Management
- Six Sigma
- Quality Management
- Quality System
- Project Portfolio Management
- Service Delivery
- Business Analysis
- Strategy
- Vendor Management
- Cross-Functional Team Leadership
- Program Management
- Business Development
- Outsourcing
- Project Management
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