Ritesh Shetty
Customer Centricity & Insights Specialist
- Role
- Head of Customer Experience at Birla Estates
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
Customer/Client ServiceView LinkedIn profile
About Ritesh Shetty
Customer-centricity (CI & CX) practitioner with 15+ years of experience (both as a buyer…
Experience
Head of Customer Experience
Nov 2024 — Present · Mumbai, IN
Create a differentiated living experience for customers residing in Birla Estates properties by developing and implementing a holistic customer experience strategy
Education
K. J. Somaiya College of Engineering
B.E
2001 — 2005
Sydenham Institute of Management Studies Research & Entrepreneurship Education
MMS
2007 — 2009
Skills
- Quantitative Research
- Marketing Research
- Research
- Market Research
- Business Process
- Market Intelligence
- Analytical Skills
- Data Analysis
- Segmentation
- Analytics
- Advertising Research
- Strategy
- Customer Insight
- Analysis
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