Ritesh Sharma
Relationship manager at HDFC BANK LTD.
- Role
- Relationship Manager at HDFC Bank
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
Experience
Relationship Manager
Oct 2022 — Present · Sitamarhi, IN
Customer Engagement- Customer engagement / personal visits at pre-defined frequencyCustomer Service - Specialized resource to pro-actively resolve customer queries, service requirements, product customization, etc to ensure primary banking behaviourEnhance Relationship Value Enhancement- Help customer with appropriate products to fulfil family and business banking needs, including those of Group Firms, and thereby maximize relationship valueProduct Penetration - Understand customers business profile / requirements and fulfil needs via products/services such as Trade Finance / Forex, Cash Management Services, POS Machines / Payment gateway solutions, doorstep banking, Loans, Life / General Insurance etc.Migration to Digital Platform- Migration of transactions to Digital Banking Channels i.e. Net Banking/ E-Net, Mobile Banking, Phone Banking, Insta-Alerts, Email Statements etc as per customer profile / needs / preferenceCentral Initiatives - Maintaining portfolio health i.e. Account activation & balance maintenance- Ensure action on central triggers / customer service initiatives
Education
Central Board of Secondary Education
12
2011 — 2013
Central Board of Secondary Education
10
2010 — 2011
Bhim Rao Ambedkar Bihar University
Bachelor of Business Administration - BBA
2013 — 2016
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