Ritesh Shah

About Ritesh Shah

Results-oriented L&D professional with over 21 years of experience in the Telecom, Fintech, Banking, Retail, and Insurance sectors. Proven track record of developing and executing innovative training strategies that enable businesses to achieve their goals. Expertise in developing and delivering training programs for a variety of audiences, including new hires, frontline employees, and management. Strong ability to identify and address training needs, and to develop training programs that are relevant, engaging, and effective. Proven ability to work independently and as part of a team, and to meet deadlines and work under pressure. Passionate about using training to help businesses improve their performance and achieve their goals

Experience

1. Training and Development Lead

   Reliance Retail

   Sep 2021 — Present · Mumbai, IN

   Managed the L&D capability development for a start-up, JioMart Digital, a hybrid venture within Reliance Retail Ltd• Successfully handling a team of 15 trainers directly reporting to me and are involved in Induction, Refresher, Process, Product and Soft skills training for all geography roles.• To ensure all the critical business roles like Area Managers, Team Leaders, and Field Officers receive targeted training that meets their specific needs, we conducted comprehensive assessments of training needs for around geography staff.• Additionally, we assessed the training needs for these critical roles and formulated a comprehensive training strategy document for review by the chairman• Based on these assessments, we developed and implemented two tailored training programs encompassing product, process, and soft skills modules• To establish clear training and development objectives that contribute to consistent training practices throughout the organization we collaborated with relevant stakeholders, and formulated clear guidelines that will help teams in delivering consistent training across the organization• Employed appropriate teaching and coaching strategies for target clients.• Prepared instructional materials in handbooks, visual aids, and demonstration models.• Checked tracking systems for student and instructor leaves, attendance scores, and overall performance.• Blended the business\'s goals, mission, and values with learning development initiatives to deliver high-quality training to employees.• Administered course content, schedules, and attendance utilizing a learning management system (LMS).

Education

• Mulund English High School

  SSC

  1985 — 1996

• Maharaja Agrasen Himalayan Garhwal University

  Master of Business Administration - MBA, Human Resources Management/Personnel Administration, General

• University of Mumbai

  High School, Accounts

  1996 — 2001